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Touch Screen not responding.

  1. If you use an unlicensed screen protector on your Touch Screen please be aware that this can reduce the sensitivity of the Touch Screen. In this case please remove the protective film and retest the device after re-calibrating the Nintendo DSi.

  2. Inspect the surface of the touch panel for any marks, scratches or wear and tear. This may impede the operation of the touch panel. Should the touch screen be scratched this fault can only arise from an external event, e.g. this may occur when treating hardware, accessories or games improperly. In this case, the warranty becomes void and repair charges will apply.

  3. DSi_Diagram.gif
    Touch_Callaboration_DSi_3_copy.png
    Please calibrate the Touch Screen. To begin this process start while the Nintendo DSi is powered off by pressing and simultaneously holding the L button + R button + START, then turn the system on.

    Please make sure you tap the displayed calibration points precisely (upper left corner, lower right corner, middle). If you have done this correctly a message 'Calibration complete' will show up.
  1. Should any of these fail to change in colour when touched or alternatively should the unit not allow you to recalibrate the screen, the unit will need to be returned to Nintendo Australia for inspection.

Should none of the above troubleshooting correct your issue the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

How do I clean my Touch Screen or Upper LCD Screen?

  • For cleaning the upper LCD screen or the Touch Screen of the Nintendo DSi we recommend to wipe it gently with a soft micro-fibre cloth.

Please do not use cleaning agents and do not expose the Nintendo DSi to liquid.

My Nintendo DSi has no power or will not charge.

Try using a different original Nintendo DSi AC adapter with the unit if possible. If the unit does function with a different AC adapter, only the AC adapter will be required for inspection by a Nintendo technician. Alternatively should the product be outside of the warranty period a new official AC Adapter can be purchased by contacting Nintendo Customer Service.

If this does not correct your issue, the unit and AC Adapter will both need to be returned to Nintendo Australia for inspection/repair.

NOTE: Only the AC Adapter from the same model Nintendo DSi can be used, eg. If testing for an issue with a Nintendo DSi make sure to test ONLY with parts from another Nintendo DSi, not a Nintendo DS Lite or Nintendo DS. The same also applies to the Nintendo DSi XL.

Console does not register or read the Game Cartridge.

  1. Check the connector pins of your Game Cards or Game Paks. If you see any discolouration, contamination or foreign material this could indicate damage from a liquid or foreign substance. In this case, the warranty becomes void and repair charges will apply..

    If discolouration, contamination or foreign material is detected, the Nintendo DSi and/or any affected Game Cards or Game Paks will need to be returned to Nintendo Australia for inspection/repair.

  2. Check if it is one or all of the games that have an issue. Verify this by testing another game in the Nintendo DSi. If this corrects the problem the cartridge is at fault and not the unit.

Liquid or Moisture Damage.

This fault can only occur through misuse. In this case, the warranty becomes void and repair charges will apply.

The Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

Microphone not responding.

  1. First please ensure that the inserted game supports the Nintendo DSi microphone feature.

  2. Check whether this problem only occurs when playing a certain game or if it occurs with all games. If this only occurs with a particular game verify if it offers a menu option for adjusting the microphone. You can use this option to adjust the sensitivity level for the microphone. (You will find more information on settings options in the respective game manual).

    If the malfunction occurs with all games, the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

  3. DSi_mic_test.gifPerform a Mic Test. Enter the DSi settings menu, select page 3 and then select Mic Test. The test is performed by speaking directly into the microphone and confirming that the volume bar fills up with coloured bars. If this occurs during the test the microphone is working correctly.

    If this does not occur the unit will need to be returned to Nintendo Australia for inspection/repair.

Button or Buttons not responding.

First check whether this problem only occurs when playing a certain game or if it occurs with all games.

  1. If this problem only occurs with a certain game, please determine whether the game supports button control and if the button layout in the game's options menu may possibly have been set incorrectly (for detailed information please consult the respective game manual).

  2. If you use an unlicensed screen protector on your Touch Screen please be aware that this can send incorrect impulses to the device. This may impact on the response of other functions of the Nintendo DSi. Please remove the protective film and retest.

If this does not solve the problem, the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

Broken/Cracked LCD Display.

This malfunction can only arise from an external event, e.g. the device being placed under stress or subjected to impact.

Breakage of the LCD is a fault that can occur only as a result of an external influence. Such external influences are the result of improper handling of devices, accessories or games. In this case, the warranty becomes void and repair charges will apply..

To correct this issue the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

Discoloured or blotches on LCD Display

If runny colours or blotchy colours permanently remain on the screen, even when the Nintendo DSi is OFF, then the liquid crystal display (LCD) is cracked.

This malfunction can only arise from an external event, e.g. the device being placed under stress or subjected to impact.

Breakage of the LCD is a fault that can occur only as a result of an external influence. Such external influences are the result of improper handling of devices, accessories or games. In this case, the warranty becomes void and repair charges will apply..

To correct this issue the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

Lines on LCD Display

If you see lines on either screen of your Nintendo DSi during game play, then it is likely one or more of the components that create the image on the screen are damaged. This generally occurs from an external event, e.g. the device being placed under stress or subjected to impact.

Such external influences are the result of improper handling of devices, accessories or games. In this case, the warranty becomes void and repair charges will apply.

To correct this issue the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

Important Note: If you are seeing lines on the screen that slowly fade away after turning off the system, this is normal.

Damage to the Nintendo DS housing.

If there is damage to the housing of your Nintendo DS (such as a cracked hinge), the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

Game freezes or locks up.

Occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below.

  1. seal_of_quality.pngMake sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories. Officially licensed products will feature the golden “Original Nintendo Seal of Quality”.

  2. Check the connector pins of your Game Cards or Game Paks for any visible discolouration, contamination or foreign material. If you see discolouration, contamination or foreign material this could indicate damage from a liquid or foreign substance. In this case, the warranty becomes void and repair charges will apply..

    If discolouration, contamination or foreign material is detected, the Nintendo DSi and/or any affected Game Cards or Game Paks will need to be returned to Nintendo Australia for inspection/repair.

Direct photo upload feature from Nintendo DSi Camera to Facebook to be discontinued

The direct photo upload feature to Facebook from the Nintendo DSi Camera application will be discontinued on January 30th, 2014.

It is still possible though to take photos with the Nintendo DSi camera and post them to Facebook by storing the images on an SD card and then uploading them via a computer.

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