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The Nintendo 2DS system will not turn on.

Ensure you are using the original AC adapter received with your Nintendo 2DS (Model No. WAP-002 (AUS)).  The Nintendo DSi and Nintendo 3DS AC adapter is also compatible.

Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.  Ensure the AC adapter is securely connected to both the Nintendo 2DS and the electrical outlet.

The battery pack may not be connected correctly if the recharge LED lights up then immediately turns dark.  Make sure the battery pack is connected properly.

If the recharge LED is blinking, there is a chance the battery pack may not be connected correctly.  If you experience this, contact Nintendo Customer Service.

I can't recharge the Nintendo 2DS Battery Pack.

Ensure you are using the original AC adapter received with your Nintendo 2DS (Model No. WAP-002 (AUS)).  The Nintendo DSi and Nintendo 3DS AC adapter is also compatible.

Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.  Ensure the AC adapter is securely connected to both the Nintendo 2DS and the electrical outlet.

The battery pack may not be connected correctly if the recharge LED lights up then immediately turns dark.  Make sure the battery pack is connected properly.

If the recharge LED is blinking, there is a chance the battery pack may not be connected correctly.  If you experience this, contact Nintendo Customer Service.

The recharge LED is not lit.

Ensure you are using the original AC adapter received with your Nintendo 2DS (Model No. WAP-002 (AUS)).  The Nintendo DSi and Nintendo 3DS AC adapter is also compatible.

Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.  Ensure the AC adapter is securely connected to both the Nintendo 2DS and the electrical outlet.

The battery pack may not be connected correctly if the recharge LED lights up then immediately turns dark.  Make sure the battery pack is connected properly.

If the recharge LED is blinking, there is a chance the battery pack may not be connected correctly.  If you experience this, contact Nintendo Customer Service.

There are black or bright dots on the LCD screens that do not go away.

Small numbers of stuck or dead pixels are a characteristic of LCD screens.  These are normal and should not be considered as a defect.

There are dark or light patches on the LCD screens.

Small numbers of stuck or dead pixels are a characteristic of LCD screens.  These are normal and should not be considered as a defect.

The brightness differs between the LCD screens.

The technical specifications of the upper and lower screens are different which can lead to uneven brightness levels.  This is normal and should not be considered as a defect.

The touch screen doesn't work properly.

If Touch Screen input does not match what you see on screen (in-game movements), use the TOUCH SCREEN option in the Systems Settings to calibrate the input.  Note: Turn the system off, then start it again on the Touch Screen Calibration Screen by pressing the POWER Button while pressing and holding L Button + R Button + X Button.

Photos taken by the camera have strange colours.

If you have changed the colour settings in Nintendo 2DS Camera, check the effects and / or Manual Settings in Nintendo 2DS Camera.

Try to take a photo of something else as photo results differ depending on your surroundings.  If the colours are still strange, contact Nintendo Customer Service.

The Circle Pad doesn't work properly.

If Circle Pad input does not match what you see on screen (in-game movements), use the CIRCLE PAD option in the Systems Settings to calibrate the input.  Note: Turn the system off, then start it again on the Circle Pad Calibration Screen by pressing the POWER Button while pressing and holding L Button + R Button + Y Button.

An error message appears while playing Nintendo DS/Nintendo DS software.

Turn off the power, then turn it back on and try again, carrying out the same procedure as before.  If the error message still appears, there may be a fault with your system.  Please contact Nintendo Customer Service.

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