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Connecting your Wii Online

Nintendo offers an exciting online service for all Wii users. To be able to connect your Wii online, you must meet the following requirements:

  1. You must have an existing broadband internet connection, such as Cable or DSL. If you are not sure if your internet connection is broadband or not, please consult your Internet Service Provider.
  2. A compatible Internet Service Provider (ISP). While most services are compatible with the Wii, some ISPs do not allow additional devices to be connected to a network. Consult your ISP for more information.
  3. The Wii must be able to access your broadband connection. This can be accomplished in one of three ways:
  • A wireless router (recommended): Wii is compatible with most wireless routers and their security features. If you have a wireless router and need assistance setting up your Wii, we can walk you through the process by selecting one of the links below.
  • Nintendo Wi-Fi USB Connector: * Even if you don't have a wireless network for all your home devices, you can still set up a wireless connection for your Wii. If you have a PC running Windows XP or Windows Vista directly connected to your broadband Internet access, you can plug the separately sold Nintendo Wi-Fi USB Connector into an open USB port on the PC. Once you install the software that's included with the Nintendo Wi-Fi USB Connector, wirelessly connecting your Wii is easy. If you already have the Nintendo Wi-Fi USB Connector and need help setting it up, select "Nintendo WiFi USB Connector" below.
  • A wired access point using the Wii LAN Adapter: If you have a wired access point, such as wired router or broadband modem, the Wii LAN Adapter can be used to enable an ethernet connection from your wired access point to the USB ports on the Wii console. The Wii LAN Adapter (sold separately) may be ordered from Nintendo Australia by calling Nintendo Customer Service on (03) 9730 9822 between 9:00am and 5:00pm Monday to Friday (EST). For more information on this connection type, select "Wii LAN Adaptor" below.

Wireless Router: Search for an Access Point (Recommended)

Note: The 'Search for an Access Point' method will only work if your Access Point is set up to broadcast its SSID. For information on accessing this setting for your particular Access Point, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

 

  1. On the Wii console's main menu, click on the 'Wii button' in the lower left corner.
    WiiSetupOnline_1.jpg
  2. This will take you to the settings screen. On this screen, click on 'Wii Settings'.
    WiiSetupOnline_2.jpg

  3. In the 'Wii System Settings', click on the blue arrow on the right to reach the second screen of options. On this screen, click the 'Internet' button.
    WiiSetupOnline_3.jpg

  4. Select 'Connection Settings'.
    WiiSetupOnline_4.jpg

  5. Select an open connection, indicated by 'None', as shown:
    WiiSetupOnline_5.jpg

  6. Select ‘Wireless Connection’.
    WiiSetupOnline_6.jpg

  7. Select 'Search for an Access Point'.
    WiiSetupOnline_7.jpg

  8. At this point, the Wii console will search for any identifiable Access Points nearby. Once this search as completed, you will be directed to choose the Access Point that you wish to connect to, as shown. Click 'OK' to display the list of available Access Points.
    WiiSetupOnline_8.jpg

  9. Select your Access Point from the list of available Access Points. If your Access Point is not displayed, please select the Wireless Router Troubleshootingsection below for more information.

    If your connection appears as a closed padlock, as shown below on the connections labelled as 'Internet 3' and Internet 4', then the Access Point requires a security code or passphrase. The security code or passphrase can usually be found on the security tab of your wireless router settings. For information on accessing the security settings for your particular Access Point, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

     

    If your connection signal appears yellow or red, the stability or strength of the connection is not optimal. If possible, remove any obstacles between the Wii console and the Access Point. We've also found that changing the channel on your router to channel 1 or channel 11 can often help with signal stability and strength.

  10. Click 'Save' followed by 'OK' to save your connection settings...
    WiiSetupOnline_9.jpg

  11. ...and select OK again to start an automatic connection test.
    WiiSetupOnline_10.jpg

    If the test succeeds, Internet Setup is complete and your Wii console is wirelessly connected! For information on other online features, see the Wii Operations Manual Channels and Settings.

Wireless Router: Manual Setup

Note: Manual Setup is mainly for those users who have a more complex home network. Most people will not need to use this process; only those who need to specify their primary and secondary DNS, or have static IPs assigned to their wireless router should have to use this setup process. Unless you know for sure, it is highly recommended that you first try the ‘Search for an Access Point’ method described­in the above section.

 

If you need to use the Manual Setup process, follow these steps:

 

  1. On the Wii console's main menu, click on the 'Wii button' in the lower left corner.
    WiiSetupOnline_1.jpg
  2. This will take you to the settings screen. On this screen, click on 'Wii Settings'.
    WiiSetupOnline_2.jpg

  3. In the 'Wii System Settings', click on the blue arrow on the right to reach the second screen of options. On this screen, click the 'Internet' button.
    WiiSetupOnline_3.jpg

  4. Select 'Connection Settings'.
    WiiSetupOnline_4.jpg

  5. Select an open connection, indicated by 'None', as shown:
    WiiSetupOnline_5.jpg

  6. Select ‘Wireless Connection’.
    WiiSetupOnline_6.jpg

  7. Select 'Manual Setup'.
    WiiSetupOnline_11.jpg

  8. The following set of screens require you to input settings from your PC or router to establish a connection. The screens can be accessed by clicking the blue arrows on the sides of the screen:

SSID

Your SSID or Service Set Identifier is a sequence of up to 32 letters or numbers that has been assigned to the Access Point of your wireless network, and acts as the name of your wireless network. If you know your SSID, enter it exactly as it appears in the settings of your router. For more information on locating the SSID of your router, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

WiiSetupOnline_12.jpg


Types of Security

WEP, which stands for Wired Equivalency Privacy, and WPA, which stands for WiFi Protected Access, are two types of security settings used by wireless routers to protect wireless networks. Depending on how you have your wireless network configured, you may need to set your Wii console to use either WEP or WPA security — or disable WEP or WPA on your router — to use the Wii console at this Access Point.

 

If you are using WEP or WPA, you will need to enter the 'Key', or passphrase, used for securely accessing your Access Point. For more information on how to locate your WEP Key or WPA passphrase, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

 

Once you know your WEP KEY or WPA passphrase, you will need to enter it after clicking the button labelled with your wireless security type, as shown:

WiiSetupOnline_13.jpg

Auto-Obtain IP Address & Auto-Obtain DNS

The next two screens, shown below, are for setting a specific IP address on the Wii console.

WiiSetupOnline_14.jpg

WiiSetupOnline_15.jpg

Locate the TCP/IP properties on your personal computer. Accessing the properties of the TCP/IP properties screen may vary from one operating system to another.


Microsoft Windows Users

(Macintosh information immediately follows these instructions)

 

There are two ways to access Windows' TCP/IP settings. The first is via the Control Panel, and the other is via the Command Prompt.

 

Control Panel: Accessing Windows' TCP/IP settings

Click the Start button in the lower-left corner of your computer screen, then select Control Panel. Select Network and Dial Up Connections, select Properties for your Local Area Connections. Select Internet Protocol (TCP/IP) from the list of components and click on the Properties button. You should see a dialog box similar to this:

WiiSetupOnline_16.jpg

TCP/IP Screen - Windows

 

Windows Users: If Obtain an IP address automatically and Obtain DNS server address automatically are both selected, then select Auto-Obtain IP Address and Auto-Obtain DNS on the Wii console's screen and go to step 9 to test your connection. If not, see "Setting Static IP and/or Static DNS" below.

 

Command Prompt: Accessing Windows' TCP/IP settings

Alternatively, Windows users can access their computer's TCP/IP settings by doing the following on their PC:

 

  • Click the Start button in the lower-left corner of your computer screen.
  • Click Run.
  • Type 'cmd' into the box and press Enter.
  • Type 'IPCONFIG/ALL' and press Enter.

Macintosh Users

(Windows instructions immediately precede these steps)

 

Access your System Preferences, select Internet and Network, and click the Network icon (small globe). The following screen should appear:

WiiSetupOnline_17.jpg

TCP/IP Screen - Macintosh

 

Macintosh Users: If Using DHCP is selected from the Configure: menu and the dialog box labelled DNS Servers is blank, then select Auto-Obtain IP Address and Auto-Obtain DNS on the Wii console's screen and go to step 9 to test your connection. If not, see "Setting Static IP and/or Static DNS" below:


Setting Static IP and/or Static DNS:

Now that you've obtained your computer's IP address, you can now create an IP address for your Wii console. Increase the last three digits of the IP address of your computer by one number (if it is 111, for example, change it to 112 or the next number not already in use by a device on your network) and enter this number into the manual settings screen of the Wii console.

 

  • Enter the information for Subnet mask into the Wii console exactly as it appears on the Internet Protocol (TCP/IP) dialog box.
  • Enter the information for Default gateway into the Wii console exactly as it appears on the Internet Protocol (TCP/IP) dialog box.
  • If Use the following DNS server addresses is selected, then do the following:
  1. Enter the information for Preferred DNS server into the Wii console exactly as it appears on the Internet Protocol (TCP/IP) dialog box.
  2. Enter the information for Alternate DNS server into the Wii console exactly as it appears on the Internet Protocol (TCP/IP) dialog box.

MTU Value

MTU, or Maximum Transmission Unit, specifies the largest unit of data that can be sent over the network. While this setting is not generally required for the Wii console to communicate with a wireless network, if you are having trouble connecting or maintaining a connection, setting this value to '1500' may help. When set to ‘0’ it will automatically default to '1500'.

 

  1. Click 'Save' followed by 'OK' to save your connection settings...
    WiiSetupOnline_18.jpg

    WiiSetupOnline_19.jpg
  2. ...and select OK again to start an automatic connection test.
    WiiSetupOnline_20.jpg

If the test succeeds, Internet Setup is complete and your Wii console is wirelessly connected! For information on other online features, see the Wii Operations Manual Channels and Settings.

 

If the test fails, please click here for troubleshooting information.

Wii LAN Adapter

If you do not have a wireless router, but do have a wired connection (such as a wired router), you can connect the Wii console to the Internet using the Wii LAN Adapter. This device connects to the Wii console's USB port. Once connected, you can connect this device to a wired Access Point (such as a broadband modem or wired router) with an Ethernet cable. The Wii LAN Adapter (sold separately) may be ordered from Nintendo Australia by calling Nintendo Customer Service on (03) 9730 9822 between 9:00am and 5:00pm Monday to Friday (EST).

 

Installing the Wii LAN Adapter

  1. First make sure you have an Ethernet cable connected directly from your broadband modem or wired router. If you are using your modem, you will need to temporarily unplug the cable going to your computer when you wish to connect your Wii console online. Plese note that you cannot connect the Wii LAN Adapter directly to a computer, in most cases.
  2. With the power turned off on the Wii console, insert the Wii LAN Adapter into the USB port on the back of the Wii console.
  3. Connect an ethernet cord from your wired modem or broadband router to the ethernet port on the Wii LAN Adapter.
  4. Turn on the Wii console and follow the steps below to configure the internet connection settings.

Configuring the Internet Connection for the Wii LAN Adapter

  1. On the Wii console's main menu, click on the 'Wii button' in the lower left corner.
    WiiSetupOnline_1.jpg
  2. This will take you to the settings screen. On this screen, click on 'Wii Settings'.
    WiiSetupOnline_2.jpg
  3. In the 'Wii System Settings', click on the blue arrow on the right to reach the second screen of options. On this screen, click the 'Internet' button.
    WiiSetupOnline_3.jpg
  4. Select 'Connection Settings'.
    WiiSetupOnline_4.jpg
  5. Select an empty connection, indicated by 'None', as shown:
    WiiSetupOnline_5.jpg
  6. Select 'Wired Connection'.
    WiiSetupOnline_21.jpg
  7. Click OK on the next screen. At this point your console will attempt to make a connection with your wired router.
    WiiSetupOnline_22.jpg
  8. The following set of screens require you to input settings from your PC or router to establish a connection. The screens can be accessed by clicking the blue arrows on the sides of the screen:

If the test succeeds, you have completed Internet Setup and your Wii console is connected. For more information on other online features, see the Wii Operations Manual Channels and Settings.

 

If the test fails, please the "Wireless Router Troubleshooting" section for more information.

Nintendo Wi-Fi USB Connector

WiiSetupOnline_23.jpg

If you do not have a compatible wireless router or other home networking equipment, you can connect the Wii console to the Internet using the Nintendo Wi-Fi USB Connector (sold separately), which enables the Wii console to share a PC's Internet connection. (This is the same connector that Nintendo DS owners have used to connect to the Nintendo Wi-Fi Connection.)

 

The Connector plugs into a USB port on the PC, which is connected to the Internet, and creates a wireless connection between the PC and the Wii console.

 

In order to use the USB connector, you will need:

 

  • PC (The Nintendo Wi-Fi USB Connector is not Macintosh compatible)
  • Windows XP*
  • A high-speed Internet connection (such as DSL or cable)

* Please note that at this time, the Nintendo Wi-Fi USB Connector software is not compatible with Windows Vista (all versions). Please check back for future updates, as our engineers are currently working on a potential solution.

 

Nintendo Wi-Fi USB Connector Installation

Please Note: You must start Windows, and insert the enclosed CD-ROM that came with the Nintendo Wi-Fi USB Connector, into the PC. At this time, the Nintendo Wi-Fi USB Connector software is not compatible with Windows Vista (all versions). Please check back for future updates, as our engineers are currently working on a potential solution.

 

  1. When the USB Connector setup window appears, click OK to begin the installation process.
    If the setup window doesn't appear, click the 'Start' button, choose 'Run', then click on the 'Browse' button. Click on the CD drive that the setup disc is in, then locate the Setup.EXE file and double-click it.
  2. Select the language, then click OK. The software will begin to install.

    WiiSetupOnline_24.jpg
     
  3. Select the language, then click OK. The software will begin to install.
    Note: If you receive the error, 'You are not connected to the internet', this means that the setup utility is not able to detect an active internet connection. If you are using a laptop computer with Wi-Fi access, you must first connect to the internet before you can finish setup.

    WiiSetupOnline_25.jpg
     
  4. When directed to, insert the Nintendo Wi-Fi USB Connector into any open USB slot on the PC. USB ports attached to a monitor or keyboard will not work.
    If the warning, "Hi-speed USB device plugged into non-hi-speed USB hub" appears, click OK. This just means the USB port is an older 1.1 USB port version.

    WiiSetupOnline_26.jpg
     
  5. Make sure the Nintendo Wi-Fi USB Connector is attached to the PC, then click on the Nintendo Wi-Fi USB Connector Registration Tool icon in the lower-right corner of the Windows task bar.

    WiiSetupOnline_27.jpg

 

Once the software is installed, you must register your Wii console using the Nintendo Wi-Fi Connector Registration Tool.


Connecting Wii Online Using the Nintendo Wi-Fi USB Connector

  1. On the Wii console's main menu, click on the 'Wii button' in the lower left corner.
    WiiSetupOnline_1.jpg
  2. This will take you to the settings screen. On this screen, click on 'Wii Settings'.
    WiiSetupOnline_2.jpg
  3. Enter the Wii System Settings menu and click on 'Internet' on screen 2.
    WiiSetupOnline_3.jpg
  4. Click on an empty connection slot, signified by 'none'.
    WiiSetupOnline_4.jpg
  5. Choose ‘Wireless Connection’.
    WiiSetupOnline_6.jpg
  6. Select 'Nintendo Wi-Fi USB Connector'.
    WiiSetupOnline_28.jpg
  7. Press Next on the Wii console to continue.
    WiiSetupOnline_29.jpg
  8. Go back to your PC. In the Windows XP* registration tool, the Nintendo Wii's nickname will appear. Note: You must do this immediately after performing step 7.
    There will be a small, yellow "?" next to it.
    WiiSetupOnline_30.jpg
  9. Click on the Nintendo Wii's nickname and select 'Grant permission to connect.'
    WiiSetupOnline_31.jpg
  10. A blue, standing man icon will appear next to the Wii's nickname. The Wii console will now have permission to connect to the USB connector.
    WiiSetupOnline_32.jpg
  11. After you have established a connection with your PC, you'll see a Next option appear in the Wii console's Internet Setup. Select Next.
    WiiSetupOnline_33.jpg
  12. Select OK to test the connection.
    WiiSetupOnline_34.jpg
  13. If the test succeeds, you have completed Internet Setup and your Wii console is wirelessly connected. For information on other online features, see the Wii Operations Manual Channels and Settings.

If the test fails, please select the "wireless Router Troubleshooting" section below for more information.

 

* Please note that at this time, the Nintendo Wi-Fi USB Connector software is not compatible with Windows Vista (all versions). Please check back for future updates, as our engineers are currently working on a potential solution.

Slow Download Times, Hangs During Updates, or Errors Received While Connecting

If you are experiencing slow download times, or are receiving errors while connecting, check the following:

Most Common:

  1. Change the channel that your router broadcasts on.
    By default, most routers broadcast on channel 6. Change your router's channel setting to 1 or 11, as those do not overlap with other channels. Router 'Channel' settings are typically found in the 'Wireless Settings' area of your wireless router's setup utility. For information on accessing your router's settings, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.
  2. Are you receiving an Error Code?
    If you are getting a five or six-digit error code displayed when you try to connect your Wii console online, you can contact Nintendo Customer Service using the contact details at the bottom of this page.

Additional Suggestions:

  1. Check the location of your router.
    Move your router away from walls and off the floor and try to place it in a central location in your home. Also, keep it away from metal objects such as metal filing cabinets which can cause interference.
  2. Check for interference.
    There are two types of interference that can cause problems with your Wireless connection:
    a.Wireless interference from other Wireless routers in your area. Did you see several network names (SSIDs) come up when you used Search for an Access Point? This could indicate a lot of WiFi activity in your vicinity that can cause interference.
    b.Noise from Cordless devices (cordless phones), or wireless electronics (wireless keyboards, headphones, cell phones), especially those using the 2.4GHz frequency, can interfere with your wireless signal. In addition, older microwave models can cause wireless interference. To minimize interference try the following:
  • Do not use other wireless/cordless devices when trying to get online with your Wii console.
  • Also, avoid electronics that use the 2.4GHz frequency, instead look for devices that use the 5.8GHz or 900MHz frequencies.
  • Change the channel on your router. By default most routers broadcast on channel 6. Change the channel setting to 1 or 11, as those do not overlap with other channels. Router 'Channel' settings are typically found in the 'Wireless Settings' area of your wireless router's setup utility.

3.   Upgrade to a hi-gain antenna, and/or add a Wireless repeater.
If your wireless network signal is weak, you can add a Hi-gain antenna that focuses the signal into one direction. This allows you to aim the signal directly in the direction of the Wii. A wireless repeater extends the wireless range. Both devices can boost your signal strength and allow the signal to cut through interference and noise more effectively. Most retailers that sell Wireless routers will also have these accessories available.

4.   Is your router and/or ISP compatible with the Wii?
In working with dozens of different routers, we have determined that some routers or Internet Service Providers may not be compatible with the Wii console's online features.

Wireless Router Troubleshooting

If you are unable to get your home router working, please try adjusting the following settings. If you are not sure how to change the settings, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

  • Firmware Updates for Your Router
    If you are unable to get connected using your router, check to see if you have installed the latest firmware updates for your router. In many cases, downloading a firmware update can get the router capable of connecting the Wii console to the internet. If you have not done any firmware updates, please visit your router manufacturer's website to see if any updates are available. We recommend installing the firmware update and trying your connection again.
  • Does your router have any known compatibility issues with the Wii console?
    In working with dozens of different routers, we have determined that some routers or Internet Service Providers may not be compatible with the Wii console's online features. In particular, these models have been found to have compatibility issues:

    Linksys
    WCG200
    WCG200 ver. 2
    WCG200-CC
    WCG200-CC ver. 2

    Belkin
    F5D6231-4 vers. 1000
    F5D7230-4 vers. 4000

  • Experiencing Slow Download times or receiving errors while connecting?
    This is typically caused by Wireless interference. For more information, see the troubleshooting steps below, particularly 'Slow Download Times, Hangs During Updates, or Errors Received While Connecting'
  • Can't Detect Router's Signal (SSID)
    Your access point will not show up when you Search for An Access Point if you have your SSID Broadcasting set to 'No' or 'Disable'. Some routers also refer to this security as 'Stealth' mode. You can either change your broadcast setting to 'Yes' or 'Enable,' or you can manually enter the SSID in the manual setup screen of your Wii console. For assistance with specific routers, consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.
  • MAC Filtering
    Check your router's settings to see if MAC Filtering is turned on. For information on locating this setting for your router, consult your router's manual, your router's manufacturer, or the internet service provider that installed your router. Otherwise, it's often listed in the 'Wireless' tab on your router's setup utility. If you are unable to determine if the setting is on or off on your wireless router, it is likely that MAC Filtering is not being used. If MAC filtering is turned on, you will need to enter the Wii console's MAC Address into one of the available fields. The MAC address of the Wii can be found by:

  1. From the Wii Channel menu, select 'Wii Settings' (the round button on the bottom-left of the screen with 'Wii' on it).
  2. Select 'Internet,' then 'Console Settings'.
  3. The MAC address of the Wii console is displayed on the first line.
  • Is your wireless router a 'Pre-N' model?
    If your router is designated as a 'Pre-N' router, it may default to only the 'N' band. This setting will not work with the Wii. Check your router's settings (typically in the 'Wireless' tab) and make sure that it is set to 'Auto,' 'Mixed,' or something similar.
  • Wireless Channel
    If there are other wireless devices in the area, they can interfere with the signal so much that the Wii console will not be able to connect to the router. Changing the wireless channel on your router may help. Most wireless routers have a channel range of 1 through 11. The best channels to try are usually 1, and 11, as they do not overlap with other channels. Typically, the channel settings for your router will be found in the router's main 'Wireless' tab.
  • If the above options didn't help, you may need to use the 'Manual Settings' and change your Wii console's settings to 'Static IP'
    Try assigning the Wii a static IP address.

  1. Access your router's settings and find the available range of IP addresses. (This is typically found within the DHCP information.
  2. When you find this information, select one of the available IP addresses and enter this, along with the Subnet and Gateway addresses, through the manual settings on the Wii.
  3. If you can't find the range of IP Addresses in the router settings, you can usually view them through your computer's IP configuration settings (see 'View Your IP Configuration Settings' section below). Add '10' to the number in the last slot and enter the IP address in the manual settings of the Wii.
  4. You will then need to enter the DNS server information of your computer into the Wii as well. To do this you will need to determine your IP configuration settings (see 'To View Your IP Configuration Settings' section below). This will give you the basic information for all network devices installed on the PC. Included in this will be the DNS Servers information you will need to enter through the manual settings on the Wii. If only a primary DNS is listed, use that number in both the primary and secondary slots of the Wii's system settings.
  5. Once this information is entered, try to test the connection again.
  • To View Your IP Configuration Settings:

  1. Click the 'Start' button in the lower left-hand corner of your computer.
  2. Click 'Run.'
  3. Type 'cmd' into the box and press Enter.
  4. Type 'IPCONFIG/ALL' and press Enter.

Your Access Point is not listed when 'Search for Access Point' is selected

  • Make sure your access point is powered on.
  • Move closer to the access point if possible or re-orient the console so there is nothing between it and the access point.
  • Your access point may not be broadcasting its SSID. Check your router settings through your computer and either set your router to broadcast SSID, or manually enter the SSID.

Connection test unsuccessful or unable to connect to the service

  • Check the signal strength and move closer to the access point if possible or re-orient the console so there is nothing between it and the access point.
  • Make sure you have the latest Firmware Update for your router. Check with the router manufacturer or the Internet service provider that supplied the router.
  • You may have to adjust the transmission rate of your router. Some routers have settings like 'Turbo Boost' or 'G-Nitro'. These may need to be turned off.
  • Your access point may have Mac Filtering enabled. Check your router settings through your computer. You may need to enter your Wii console MAC address. This can be found in Console Information in the Internet settings choice.
  • Your access point may not be broadcasting its SSID. Check your router settings through your computer and either set your router to broadcast SSID, or manually enter the SSID.
  • Try assigning the Wii a static IP address. Access your router's settings and find the available range of IP addresses (This is typically found within the DHCP information.). When you find this information, select one of the available IP addresses and enter this.
  • Switch the channel of your router to channel 1 or channel 11.

Nintendo Wi-Fi Connection Support & Error Codes

To access the Nintendo WiFi Connection technical support page, click here.

You are now leaving nintendo.com.au and will be connected with the Nintendo of America online support page. 
Here you can look up error codes, but please note that all other information may not be relevant to Australia and New Zealand.

Customer Service
Warranty Service Information
Replacement Parts
Network Maintenance Information
My Nintendo
amiibo FAQ
Termination of Nintendo Wifi Connection
Closure of Nintendo DSi Shop